Friday, March 21, 2014

Ryan-Customer Relations

As you know I sent a letter to customer relations regarding my concern of the same color siding. They did respond, which is a good thing. The bad thing is... the response made no sense. Basically, I was told that as long as it wasn't the same model and elevation then it's not a problem.

My neighbors signed their contract prior to me and their options were EXCLUDED from me (neither home next to me is a VERONA nor is it the same elevation). If their comments hold true, why couldn't I pick ANY color siding of my choice??

The house they are building across the street does not look like mine. That is not my complaint. My concern is,  why are rules changing? Why was I short changed from picking the siding color of my choice if it's fair game for all (as long as it's not the same model and elevation)? Why are some homeowners treated one way and others another?

Thursday, March 20, 2014

Same Siding-Confirmed

Well it was confirmed that the house directly across the street from me has the same color siding (Graphite Gray). I have sent a nice letter to customer relations. I expect a response. Hopefully, they don't try to ignore me. I don't do well with people not addressing my concerns.

We will see!!

Tuesday, March 18, 2014

Same Siding??

OK, they are building a house across the street that appears to have the same siding (PISSED). If it's not the same color then it's only 1 shade off. Last time I checked, Ryan only carried one gray color siding when I was building.

I went in the office Saturday to find out the rules. They are not supposed to build a house with the same siding directly next to or across the street from another house. The sales agent (new lady that I didn't work with) told me she was writing a contract and to leave a message on the answering machine. She will look into it. I left a message Sunday morning... it's Tuesday night and I haven't received a response (PISSED). I will reach out one more time before I submit an email directly to Ryan homes. This is not a playing matter and I will NOT be ignored!!!

Friday, March 14, 2014

10 Month Inspection-In Progress

I had to push my inspection out until today. I thought they were just going to make a list and come back later. That's not the case, they are actually fixing items as we speak. So good!!